Email Notifications Explained

Email communications

The Parcel Company sends emails for important account and property events.

Types of emails

Account emails:

• Welcome email after signup
• Email verification link
• Password reset links
• Security alerts (new login from unknown device)

Property emails:

• New booking confirmations
• Booking cancellation notices
• Payout processed confirmations
• Monthly performance summaries

Administrative emails:

• Host agreement sent for signing
• Document signing reminders
• Compliance deadline reminders

Email address

All emails come from hello@theparcelco.com. Add this address to your contacts to ensure emails do not go to spam.

Reducing email volume

You can control email notifications from Account > Notifications in the portal. In-app and push notifications can replace many email notifications if you prefer.

Unsubscribing

You can adjust email preferences in your account settings. Note that certain emails (security alerts, legal notices, tax documents) cannot be disabled as they are required for account and compliance purposes.