Help Center
How can we help?
Search our knowledge base or browse topics below to find the answers you need.
Browse by topic
Getting Started
Everything you need to know to get up and running with your Parcel owner account.
Properties
Adding, editing, and managing your rental properties.
Onboarding and Setup
Step-by-step guides for the property setup wizard.
Calendar and Reservations
Managing your calendar, blocking dates, and understanding bookings.
Financials and Payouts
Understanding your earnings, payouts, and tax documents.
Messages and Communication
Sending messages, managing notifications, and staying connected.
Documents and Agreements
Host agreements, document signing, and compliance paperwork.
Account and Security
Profile settings, passwords, sessions, and account management.
Tasks and Maintenance
Viewing tasks, cleaning checklists, and property upkeep.
Team and Members
Managing your entity, adding co-owners, and team settings.
Troubleshooting
Solutions to common issues and how to get support.
Platform Updates
New features, planned maintenance, and what is coming next.
Popular articles
Navigating the Owner Portal
A tour of the owner portal layout, sidebar navigation, and key sections.
Dark Mode
How to enable dark mode in the owner portal.
How to Log In
How to access your owner portal, including what to do if you have trouble logging in.
Welcome to The Parcel Company
An introduction to what The Parcel Company does and how we help property owners maximize their rental income.
Understanding Your Dashboard
What each metric and section on your dashboard means.
Understanding Your Financials Dashboard
A guide to reading your financial overview page.
Still need help?
Our team typically responds within a few hours during business days. We are here to help.